If you're setting up the printer for the first time, make sure you have the correct SSID (wireless network name) and if security is enabled, the wireless network password (WEP key or WPA passphrase).If you're still having problems, uninstall the printer software, then reinstall the software. If it's not working, contact your computer manufacturer.īefore installing the software, make sure you set up your product as described on the Start Here sheet. See your Windows help system for details. In Windows, make sure the USB Controller is working properly in Device Manager.Make sure you have administrative rights or software installation privileges to your computer.Make sure all programs (including any screen savers, virus protectors, and firewall software) are closed.Make sure your system meets the requirements.(You will be prompted to connect it during the installation process.) You must connect the printer to your computer at the correct time to make sure the printer software is installed correctly on your computer. Make sure the printer is not connected to your computer.If you're still having problems, disconnect the USB cable and uninstall the printer software, then reinstall the software.īefore reinstalling the software, check for the following:
If the installation fails, make sure the printer is turned on and the USB cable is securely connected at both ends.
Make sure you followed the software installation instructions on the Start Here sheet. See the suggestions below for your connection type. I'm having problems installing the software.
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